1. Discrete Packaging Guarantee
Your privacy is our top priority.
All orders are shipped in plain, unbranded packaging (bubble mailers or boxes).
There are NO logos, product descriptions, or revealing text on the outside of the package.
The sender name will appear as a generic fulfillment center or person's name, ensuring complete discretion.
2. Order Processing Time
Please allow 3-5 business days for us to process and prepare your order for shipment.
Note: Some exclusive items are "prepared" upon order to ensure maximum authenticity and quality. This process takes time. We appreciate your patience.
3. Shipping Rates & Estimates
We offer worldwide shipping from our international studio.
Standard Shipping (Tracked): FREE
Estimated Delivery: 10 - 20 Business Days
Best for: Buyers who want free shipping and don't mind waiting.
VIP Express Shipping (DHL/FedEx): $35.00
Estimated Delivery: 5 - 10 Business Days
Best for: Buyers who need their items urgently.
Please note: Shipping times are estimates and may vary due to customs clearance or local holidays.
4. Tracking Your Order
Once your order ships, you will receive an email with your tracking number.
Please allow 24-48 hours for the tracking information to update in the carrier's system.
You can track your package directly via the link in your email or on 17TRACK.net.
5. Customs, Duties & Taxes
International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country.
HaNa Stocking is not responsible for these charges if they are applied. They are the responsibility of the customer as the importer.
However, we do our best to label packages appropriately to minimize issues.
6. Lost/Missing Packages
If your tracking shows "Delivered" but you have not received it, please check with your local post office or neighbors first. We are not responsible for packages lost or stolen after delivery confirmation.